Fulcrum has become the first Utility Organisation to be awarded
the prestigious 'Putting the Customer First' accreditation.
Ted Stone, Fulcrum's National Customer Advocate Manager, said on achievement of this accreditation:
"Customer service is no longer just a support process in any business. It is an increasingly inherent part of any dynamic organisation. At Fulcrum, we have always felt that our customers deserve the consistent, focused approach that the Customer First Standard celebrates.
As the first utility organisation to achieve the Customer First Standard, Fulcrum is now setting the bar as a leader in customer service throughout the utilities industry and displaying this promise of excellence equally to both future and existing customers".
Putting the Customer First is the latest addition to our portfolio of business and industry accreditations. Visit our accreditations page to learn more.