Recent Customer Feedback

Committed to Excellence in Customer Service and Delivery

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We are committed to delivering an exceptional service to our customers.

We are very proud to be the first utility organisation to receive ‘Putting the Customer First’ the national standard for customer service accreditation.


Below are some recent examples of the feedback we have received from our customers.

 What Our Customers Say About Us

"As the Utility Services Manager for Glasgow City Council’s construction department, I utilise many utility organisations. Without exception, Fulcrum are the most customer orientated, efficient, installation and after service utility company, whether large or small projects, I have had the pleasure of employing. I have no difficulty recommending Fulcrum, for all of their services to their customers".

Robert Gordon
Utilities Services Manager
City Building Glasgow

City Building Glasgow delivers construction services across public and private sectors and is one of the largest construction firms in Scotland.
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"Fulcrum staff are commended for their excellent high level of service provision from design to the commissioning of the gas infrastructure. Their commitment, professionalism, including the high level of ongoing customer support provided during the project facilitated and played an integral part in assisting FES Ltd in the successful completion and timeous handover for all of the projects infrastructure services".

Charles Easton
Division Director (High Voltage and Utilities Division)
FES Ltd

FES Ltd is a building services contractor based in Scotland.
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"Another great result.  We would like to take this opportunity to thank Fulcrum for concludng all these gas outages and change overs in exemplary fashion.  Please extend these thanks to all of your team".

John Brady
Building Services Manager
Sir Robert McAlpine Ltd.

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