Energy Suppliers

If there’s anything you’re unsure about the chances are we’ve been asked about it before.

If you can't find what you're looking for or have an enquiry, please speak to us on 0845 641 3010 or email us at enquiries@fulcrum.co.uk.

If your query is of technical nature and you would like to speak to one of our technical engineers please call 0845 641 3010 and ask to speak to one of the technical engineering team - we're always happy to help.

Which company should I use to arrange my gas supply contract?

You can select any energy supplier of your choice. However we have relationships with a number of suppliers and can select one on your behalf.

I don't understand what 'shippers' are and what they do, can you explain this to me?

Shippers and energy suppliers are the organisation who you will pay for the ongoing supply of gas once we've installed your infrastructure.

What happens if there is a problem with my gas meter?

Your meter is owned by a Meter Asset Manager (MAM) who is responsible for the meter. If you do encounter any issues following installation, these should be reported to your energy supplier who will liaise with the MAM to rectify the problem.

There is a problem with my gas bill, who do I contact regarding this?

You will need to contact your gas supplier directly if you have any issues with billing.