If there’s anything you’re unsure about the chances are we’ve been asked about it before.
If you can't find what you're looking for or have an enquiry,
please speak to us on 0845 641 3010 or email us at firstname.lastname@example.org.
If your query is of technical nature and you would like to speak
to one of our technical engineers please call 0845 641 3010 and ask
to speak to one of the technical engineering team - we're always
happy to help.
Which company should I use to arrange my gas supply
You can select any energy supplier of your choice. However we
have relationships with a number of suppliers and can select one on
I don't understand what 'shippers' are and what they do, can
you explain this to me?
Shippers and energy suppliers are the organisation who you will
pay for the ongoing supply of gas once we've installed your
What happens if there is a problem with my gas meter?
Your meter is owned by a Meter Asset Manager (MAM) who is
responsible for the meter. If you do encounter any issues following
installation, these should be reported to your energy supplier who
will liaise with the MAM to rectify the problem.
There is a problem with my gas bill, who do I contact regarding
You will need to contact your gas supplier directly if you have
any issues with billing.