Meters
If there’s anything you’re unsure about the chances are we’ve been asked about it before.
If you can't find what you're looking for or have an enquiry,
please speak to us on 0845 641 3010 or email us at enquiries@fulcrum.co.uk.
If your query is of technical nature and you would like to speak
to one of our technical engineers please call 0845 641 3010 and ask
to speak to one of the technical engineering team - we're always
happy to help.
Can you arrange meter installations?
Yes, we can design and install standard domestic, commercial or
industrial gas meters. Additionally, we create bespoke
metering solutions to meet individual business requirements.
We can also upgrade, replace, relocate or remove existing
meters.
I have an existing gas supply. How do I get a meter
installed?
We can install your meter for you. You will need to have an
existing live gas supply and if possible provide us with the size
of the ECV (Emergency Control Valve). You will also need to provide
your MPRN (Meter Point Reference Number) and ensure you have a
supply contract in place with your gas supplier. We can help
you identify all of these if you need us to.
How do I know what size meter I require?
The size of the meter is dependant upon the input loading
requirements of all appliances using gas. This should be given in
KWh or scmh. A Gas Safe Registered engineer will be able to assist
you with obtaining this information or you can contact us directly
with any questions.
I have been advised that I need a meter with a pulsed output
for remote data readings. What is this and how do I obtain
one?
A pulsed output is a function to enable remote reading of the
data from your meter. All of the meters we install have a pulsed
output and the ability to be read remotely.
Will you be installing the meters?
We can install your meter for you - either as a standalone
service or a part of a new connection and meter installation.
If you require a meter installed, please let us know on your
request. If you already have a quote or have placed an order
please check your quotation or contact us to find out whether we're
installing your meter too.
How quickly can you arrange for the installation of my gas
meter?
If we are installing both your service and meter, the meter
installation will typically take place within 2 days of the
connection being completed. If we're installing your meter as
a standalone service, we can normally install them in 7-10 working
days following your order (providing you have a contract in place
with your energy supplier).
What size is the meter housing?
This depends on the type of meter you're having installed. We've
supplied technical guides that show the
dimensions of the three standard domestic meter box types. Please
contact us to discuss dimensions for non domestic or bespoke meter
housing.
Where does my meter need to go?
The meter kiosk can be positioned in a number of locations and
your designer will discuss the specific options available to you.
Please note, for safety reasons, the position has to be considered
very carefully. Some gas network owners prefer a boundary meter.
This option is not always practical or available and the next best
option would be to locate it on the building in an outside kiosk.
This must be sited on the front wall or no more than 2m along a
gable wall. Again in some cases this option is not practical,
typically where a building abuts a public footpath. In this
instance the network will only accept an internal meter
location.
Will I need to arrange my own Gas Safe engineer?
This depends on your specific project and individual
requirements. You can check this with your dedicated designer
by contacting them directly.
What happens if there is a problem with my gas meter?
Your meter is owned by a Meter Asset Manager (MAM) who is
responsible for the meter. If you do encounter any issues following
installation, these should be reported to your energy supplier who
will liaise with the MAM to rectify the problem.
There is a problem with my gas bill, who do I contact regarding
this?
You will need to contact your gas supplier directly if you have
any issues with billing.
I don't know my MPRN (Meter Point Reference Numer), where can I
obtain this?
If you have an existing gas service, there should be a label
providing this information. Alternatively, you can contact the
company that installed your gas service and they should be able to
provide your MPRN. If you are unable to obtain your MPRN via either
of these methods, you can contact the M Number Helpline on 0870
6081524
Will I receive a new MPRN (Meter Point Reference Numer)?
If so, at what stage?
This depends on the type of work we're doing for you. We will
create a new MPRN whenever we install a new service that connects
to a gas main.