If you can't find what you're looking for or have an enquiry, please speak to us on 0845 641 3010 or email us at helpme@fulcrum.co.uk.

If your query is of technical nature and you would like to speak to one of our technical engineers please call 0845 641 3010 and ask to speak to one of the technical engineering team - we're always happy to help.

Will I have one point of contact in design and/or planning stages?

Yes, we provide a single designer who'll discuss your project with you.  You'll also speak with a single office and onsite contact when your project is planned. We also have a national network of Business Development Managers who are the first point of contact for our larger customers.

How long does it take to get a quote?

The speed of our response depends on the complexity of the connection requirement. Quotes requiring a site survey do take longer, reflecting the greater design input and detailed preparation. However, we aim to provide all quotes within a 2-3 week period and our customers remain informed throughout the process.

If requested would someone come out and explain available options to help me decide the best location for the pipework?

Yes, one of our local surveyors or engineers would be happy to discuss your project with you on site.  Your dedicated designer will also be able to discuss any specific requirements that you may have with you over the phone.

How long is my quote valid for?

Standard firm quotations are valid for 60 days. Your quotation letter will specify the exact validity period of your quote.

What should I do if my quote has expired but I want to place an order?

This isn't a problem. Simply call us and we'll be happy to provide a re-quote

I have taken over a project from another company/individual, what will you require in order to send me a 'like for like' quotation?

We need a letter of consent from the previous customer to do this.  This is in line with rules on data protection.

Is there anything you can do on price?

We have many customers who have used use repeatedly over the years because they value the quality of our service at every stage.  They are happy to pay for the skill and experience of our staff deployed at each stage of their project's delivery. We are committed to providing competitive prices in line with the market and will discuss any concerns regarding a quotation that you may have with you.

When is payment made?

Normally, works are paid for at the point of placing an order with us. However, payment terms are available for specific works.  Please contact your local Business Development Manager to discuss the payment options available to you.

Do you offer staged payments for larger jobs?

Yes, we can offer staged payments for larger projects.  Please contact your local Business Development Manager to discuss the payment options available to you.

At what stage will I receive a VAT receipt?

You will usually receive a VAT receipt around 10 working days after your payment has cleared.

Can I hand deliver my quote request or acceptance form and payment?

Yes, please visit us at anytime.  Our address is Fulcrum, 2 Europa View,Sheffield Business Park, Sheffield, S9 1XH.  Our office hours are 8.00am to 5.00pm Monday to Friday.

Back to FAQs