Your Plan Date & the Olympic Games
If there’s anything you’re unsure about the chances are we’ve been asked about it before.
If you can't find what you're looking for or have an enquiry,
please speak to us on 0845 641 3010 or email us at enquiries@fulcrum.co.uk.
If your query is of technical nature and you would like to speak
to one of our technical engineers please call 0845 641 3010 and ask
to speak to one of the technical engineering team - we're always
happy to help.
How will the Olympic and Paralympic Games impact on my plan
date?
The Olympic and Paralympic Games will be two of the most
exciting events of 2012. The games present a significant
organisational challenge and with preparations already underway,
many companies and individuals are being asked to do things
differently to help make the games a success.
The Olympic and Paralympic Route Networks
In order to ensure that athletes and officials can get to events
quickly and safely, an Olympic Route Network (ORN) and Paralympic
Route Network (PRN) will be in place for the duration of the
games.
These roads must be kept free of all non-emergency road works to
help minimise traffic disruption. As a result, permits to work in
the road will not be granted for any non emergency works in these
areas. Some restrictions are already in effect. These will increase
in early 2012 until full implementation on 1st March
2012 through to 30th September 2012.
More detailed Information relating to the ORN and PRN can be
found on the London 2012 website: www.london2012.com.
How this will affect your project
If you require works in or around the ORN, please place your
order as soon as possible, as it is highly unlikely that works will
be able to commence during the games. As always, we will work with
you to meet your timescales prior to the embargos and where
projects can not be planned during the games period we will propose
alternative solutions.
Will I have one point of contact in design and/or planning
stages?
Yes, we provide a single designer who'll discuss your project
with you. You'll also speak with a single office and onsite
contact when your project is planned. We also have a national
network of Business
Development Managers who are the first point of contact for our
larger customers.
After payment, when will my work be carried out?
After you place an order, we will begin our planning process for
the work you have asked us to carry out. You will receive an
initial call from us clarifying what work is required and what plan
date you would like. Wherever possible we try to accommodate
specific dates required and aim to have a plan date to you within a
3-5 day window.
There are several technical reasons why there are timescales
attached to certain jobs and the length of time it takes Fulcrum to
obtain permissions to do your work. If we are connecting in a
public area we will require permission from the local highways
authority to excavate in the public highway and these can take
anything from 15 days to 90 days to gain agreement.
How do I find out a start date for my work to be carried
out?
A start date will be agreed with you and confirmed both verbally
and in writing, providing you with sufficient time to complete any
preparation prior to our works. We'll also call you before works
commence to ensure that you're still ready for us.
How long will it take for my work to be carried out?
This varies depending on your project and its location. We will
visit your site after you place your order to determine an
estimated duration for the works. This is done before planning the
project and we will confirm all plan dates as soon as possible.
How quickly can you arrange for the installation of my gas
meter?
If we are installing both your service and meter, the meter
installation will typically take place within 2 days of the
connection being completed. If we're installing your meter as
a standalone service, we can normally install it in 7-10 working
days following your order (providing you have a contract in place
with your supplier).
I have a plan date but I now need it sooner. Can you
bring my date forward?
It's sometimes possible to arrange an earlier plan date. If
another customer delays their project, we may be able to provide
you with an earlier date if all required permissions (e.g.
authority from the highways) are granted.
Is my plan date an all day appointment?
Yes, we will require access from 8am until the work is
completed.
I have gas at the moment. Will I be off gas while you complete
the works?
A gas interruption is likely if we're completing an alteration
or upgrade to an existing supply. Please let us know if you require
your supply to remain constant during our works and we will discuss
the options available to you.
Will I need to arrange my own Gas Safe engineer?
This depends on your specific project and individual
requirements. You can check this with your dedicated designer
by contacting them directly.
Is weekend working possible?
Yes, we can quote for specifically working at the weekend.
Please let us know if you require weekend work on your project.
Can the work be done in stages as I'm not sure that the whole
site will be ready in one visit?
Smaller or simple works are normally completed in one
visit. For larger or phased developments, a minimum of 5
properties must be ready for connection on each visit (with the
exception of show homes). However, we can also quote to phase
the work depending on your individual requirements - please let us
know your specific requirements when you make your request.
Will you require access to my property on the plan date?
Yes, we will require access to both the site and the property/
properties we will be working at.