Utility Infrastructure Provider Fulcrum has expanded its directly managed service delivery model to Scotland following its huge success across England and Wales.
The Sheffield-based business, which is the only independent utility infrastructure provider servicing the whole of Britain, designs and delivers gas, electricity and water pipelines and connections.
The directly managed service delivery model, rolled out in England and Wales in 2015 has been a major contributing factor towards Fulcrum’s turnaround, with company profits of £4.3 million before tax for the year ending 31 March 2016, up from £0.6 million in the previous year and customer satisfaction levels at the highest recorded. In the current financial year, Fulcrum is performing ahead of expectations and has already increased the value of its order book by 11%.
As a result of these successes, the company has now recruited direct delivery teams in Scotland to manage all elements of its utility projects from initial consultation through to project completion.
Fulcrum already has an extensive record of delivering successful projects in Scotland, in 2014, Fulcrum completed a 16-mile pipeline connecting four Speyside distilleries to Scotland’s main gas network. And earlier this year, the company completed a large contract to install a 13-kilometre pipeline to connect a further four at Tamdhu, Dalmunach, Cardhu and Knockando distilleries.
Martin Donnachie, Chief Executive Officer of Fulcrum, said: “Fulcrum’s highly skilled direct workforce will create an even more powerful platform to deliver continued growth through customer-focused operations in Scotland.”
The new direct delivery teams were launched at Fulcrum’s new depot in Cumbernauld where the teams were given an insight into the organisation’s strategy, took part in a range of training exercises and met new colleagues. During the induction, the workforce was introduced to the company’s sector-leading tablet devices, which include bespoke applications to enable engineers to maintain real-time records of projects and offer responsive delivery.
Martin Donnachie, continued: “Since the introduction of the direct delivery model in England and Wales, Fulcrum’s customer satisfaction levels have hit record highs, confidence has grown and the company has increased its capacity. Expanding the model to Scotland is the next logical step for Fulcrum, creating a more agile and responsive team for our Scottish operations.”
Fulcrum’s new team at premises in Cumbernauld