Our People Make The Difference
With many years experience from our time as part of the Gas Board and more recently National Grid, you’d expect our people to be amongst the best in the utilities sector...well they are.
We recruit the best people
The success of our business is centred on delivering an
outstanding customer experience. Key to that is the quality and
passion of our staff and we aim to recruit the brightest and best
across each area of our business.
We recruit regionally for our engineers and for our nationwide
operations team. That means your gas and utilities project will be
delivered with local knowledge and expertise wherever it is in the
A first for the utilities industry
Every single person working at Fulcrum focuses on the customer's
needs. It's this attitude that helped Fulcrum become the first
utility organisation to achieve 'Putting the Customer First'
accreditation, the national standard for customer service.
A dedicated design team
With many years of experience working across complex projects
within every sector, our team of 40 designers have gained a
reputation for innovation and technical excellence. Their wealth of
knowledge and level of qualification is second to none and informs
the quality and insight that is characteristic of our design
Engineers that project manage
Our engineers are different, they see themselves as Project
Managers too. Not only do they bring their engineering expertise
and experience to your project, they regularly check the quality of
delivery and advise and direct works on site to make sure the job
is done right, on time and on budget. Our policy of recruiting
engineers with local knowledge means they understand the local
environment and infrastructure... a big advantage on any project.
You can be sure they will always adhere to national utility
standards and the highest levels of health and safety. And, with
our ISO14001 accreditation, they will always the respect the
environment in which they work.
Business Development Managers
Each member of our new national network of Business Development
Managers was selected for their industry knowledge and their
ability to add value to our customer experience. Their
understanding of your business needs, combined with that of the
industry, ensures thatthey can consult and advise, or challenge to
guarantee the best solution for you. When you work with Fulcrum one
of our BDMs will be your single point of contact supported by
dedicated office based colleagues to ensure that you enjoy
excellent levels of customer service and easy access to our market
To find your BDM, click
Planning and delivery
Fulcrum planners have the highest standards of customer service,
meticulous attention to detail and excellent communication as well
as the patience of a saint. They work hard on your behalf, liaising
with third parties such as Local Authorities, the Highways, other
utility providers and contractors to ensure that the works are
completed when you need them to be done. Getting everybody to the
same starting point on the same day, or even the same hour, can be
a challenging task but it's one that our planners thrive on every
day. It makes no difference whether you require a single connection
or major multi-utility project, meter change or an end-to-end
installation our planning delivery maintains the highest quality of
output whilst ensuring that you are always kept fully informed of
your work's planning progress.