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Throughout the COVID-19 situation, our commitment has been to be a responsible business and to follow all Government advice. We will always put safety and wellbeing of our people, our customers and the environments we work in first and foremost.
To ensure that we can continue to provide the best possible service to you, please note the following important updates:
Emergencies and safety related service provision
We want to reassure you that we remain fully resourced and available for all emergency and safety related work. Our office-based teams have also been working effectively from home since 17 March, with no impact on our service to customers. Our approach to maintaining this essential service provision is to:
Enhanced emergency services to critical sites:
Non-emergency and routine maintenance services
We commit to keep you fully updated on the status of other, non-emergency work we have planned. In summary:
Safeguarding the wellbeing of our people and the environments they work in
We will continue to follow Government advice and respond to this evolving situation. We have an important responsibility to keep your, and the UK’s, critical infrastructure powered and operational and we are doing everything on our power to ensure that this is the case.
We would like to thank our customers, our people, and our partners for their incredible resilience, hard work and support during these challenging times.
If you need to contact us or would like to discuss this update in more detail, please contact us using the following email addresses which are being monitored constantly.
For maintenance: firstname.lastname@example.org
For sales: email@example.com
For accounts: firstname.lastname@example.org
and for all other enquiries email email@example.com
If you require an emergency callout, please use the emergency number which can be found on your maintenance portal.
Richard Jupp, Managing Director