Utility ownership services stories
Read how we have delivered outstanding service to our clients, through innovative and expert service.
We’re able to own gas and electric networks with our Independent Gas Transporter (IGT) and Independent Distribution Network Operator (IDNO) licences.
Our award-winning IGT and IDNO businesses adopt, own and maintain gas and electrical utility infrastructure across the UK and focus on adopting industrial and commercial assets that heat and power business and industry across the nation.
Our ownership services include:
We’re proud to own and operate utility infrastructure of national significance, including the gas network feeding the 2012 Olympic Stadium, Olympic Park and Olympic flame.
Leading gas ownership services
We’re a fully licensed and regulated Independent Gas Transporter (IGT). We design, operate and maintain gas networks and gas pipeline systems which transport gas to consumer premises across the nation.
You can read our gas adoption and ownership regulatory documents and statements here.
Leading electricity adoption services
We’re a fully licensed and regulated Independent Distribution Network Operator (IDNO). We design, operate and maintain local electricity distribution networks and infrastructure which power homes, business and industry across the UK.
Are you a priority customer?
Priority customers are customers who may rely on electricity for various reasons including disabilities, chronic health conditions or age.
Registering as a priority customer will mean you get a priority service and proactive communications relating to any interruptions to your electricity supply. This is a free service and is provided in conjunction with your energy supplier.
If you are a priority customer, you can register for a priority service by downloading and completing the form here.
Or you can register for a priority service via your energy supplier.
Fully managed meter ownership services
We provide fully accredited and managed meter asset manager (MAM) and meter operator (MOP) services and, combined with our team of metering experts and our commitment to be the best for service, you can be confident that your meters and data are in safe hands.
Our MAM services cover smart portfolios and domestic, industrial and commercial new installations. We also provide the ongoing asset management and maintenance of meters throughout their lifetime.
Our MOP services cover the end-to-end installation and management of your smart portfolio, which includes:
We’ll always be responsive to the needs of customers connected to our networks
We’re prepared 24/7, to ensure the safety and integrity of our networks
We work collaboratively with industry partners to keep gas and electricity flowing to consumers